Question 1

What are the check-in and check-out times for Nirvana?

Accepted Answer

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations made 30 days or more before check-in receive a full refund minus processing fees. Cancellations within 30 days are subject to our detailed cancellation policy.

Question 3

What amenities are included at Nirvana?

Accepted Answer

Nirvana includes a private pool, hot tub, and lake access.

Question 4

Do you accept credit cards?

Accepted Answer

Yes, we accept all major credit cards including Visa, MasterCard, and American Express.

Question 5

What is the checkout procedure?

Accepted Answer

The host will send full checkout instructions to you a few hours before your scheduled departure time.

Question 6

Do I need to do anything with the Smart TVs before leaving?

Accepted Answer

Yes, please ensure you log out of all personal streaming accounts on the Smart TVs before you check out.

Question 7

Are pets allowed at the property?

Accepted Answer

No, pets are not permitted. Bringing an unauthorized pet will result in a 750 dollar fee plus any applicable damages.

Question 8

Is smoking or vaping allowed?

Accepted Answer

No, smoking and vaping are strictly prohibited anywhere on the property. Violations incur a 500 dollar fine plus damages.

Frequently Asked Questions